If you are dissatisfied with the Services of the Government Flying Service (GFS), you can lodge a complaint against GFS in the following ways:
By Phone: | 1823 |
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By Fax: | (852) 2753 8438 |
By Mail: | Government Flying Service 18 South Perimeter Road Hong Kong International Airport Lantau Hong Kong |
By E-mail: | gfsenq@gfs.gov.hk |
As a general rule, public complaints would be handled promptly and that replies would be sent within a reasonable timeframe.
If you make a complaint against the GFS:
The personal data provided by means of this form will be used by the Government Flying Service to process your enquiries and to follow up on your comments. You are required to provide your name and e-mail address. If you do not provide sufficient information, we may not be able to follow up on your enquiries and comments. The personal data you provided may be disclosed to other Government departments and agencies for the above purposes.
You have a right of access and correct the personal data provided under Personal Data (Privacy) Ordinance. If you wish to exercise these rights with respect to your personal data provided by this form, please contact:
Personal Data Privacy Officer Deputy Departmental Secretary (1) Government Flying Service 18 South Perimeter Road Hong Kong International Airport Lantau Hong Kong |
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Tel No.: | (852) 2305 8208 |
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Fax No.: | (852) 2624 9279 |
E-mail: | gfspr@gfs.gov.hk |
You may submit the form by post to the above mail address or by electronic mail to the above email address.
It is Government's established policy objective to provide a barrier-free environment for persons with disabilities with a view to enabling them to access to premises and make use of the facilities and services therein on an equal basis with others, thereby facilitating them to live independently and fully integrate into the community.
To facilitate Government-wide collaborated efforts in enhancing the accessibility of Government premises and facilities, the Government has established an Access Co-ordinator and Access Officer Scheme. An Access Co-ordinator is responsible for co-ordinating accessibility issues within individual bureau or department, whereas an Access Officer is responsible for, among other things, offering assistance to persons with disabilities in access to the venue under his/her management and using the services and facilities therein, and handling public enquiries and complaints regarding accessibility issues for the venue.
For enquiries or comments on the accessibility of premises, facilities and services of the Government Flying Service, please contact our Access Co-ordinator and Access Officer at:
Capt. Yip Wai Hung, Samuel Chief Pilot (Corporate Safety) |
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Tel No.: | (852) 2305 8207 |
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Fax No.: | (852) 2753 9327 |
Email: | samuelyip@gfs.gov.hk |
Ms. CHAN Cheuk-lee Assistant Departmental Secretary |
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Tel No.: | (852) 2305 8205 |
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Fax No.: | (852) 2753 8438 |
Email: | cclchan@gfs.gov.hk |
Currently, the following barrier-free facilities are provided at the GFS Headquarters and Kai Tak Division: